Start with the postcode and the problem
A Birmingham postcode helps us check the location and current availability. Tell us whether the entrance belongs to a house, flat or commercial premises, and describe the door material if you know it. You do not need to identify the exact lock model before calling.
Explain anything that changes the visit
Mention a key that turns without opening the door, a handle that will not lift, visible damage or a key that has snapped. If you are a tenant, tell us whether your landlord or managing agent is involved. We may ask you to demonstrate authority to enter the property.
Agree the next step
Ask what the proposed attendance charge covers and whether parts or additional work could change the quote. An enquiry does not confirm a booking until availability and arrangements have been agreed.
See our emergency lockout service, check service areas, or contact us with your postcode. If anyone is in immediate danger, contact the emergency services first.