Prepare the lock list before the handover
For an authorised B67 changeover, list the exterior and permitted internal locks included in the job. Agree who receives the keys and whether any communal fittings are excluded or managed separately. Report loose handles or door movement along with the request for new keys; the handover should distinguish existing faults from the hardware change you are commissioning.
About this B67 enquiry area
For Smethwick appointments, send the full postcode and a photo of the door if possible. For a landlord change, arrange authority and make clear whether tenants remain in occupation.