Keep key control and mechanical faults distinct
Lost keys may call for a lock change, while a door that no longer aligns may need adjustment or mechanism work. Explain which issue applies to your B38 entrance, including whether you can get inside. Where suitable, discuss retaining working parts; the final scope should address the fault without assuming that the whole system must be replaced.
About this B38 enquiry area
For Kings Norton and Hawkesley, describe whether a door needs realignment, a lock repair or a change after lost keys. An assessment can establish whether the existing mechanism can be retained.