Explain whether the door itself is sticking
For a B97 repair, distinguish a key that is difficult to insert or turn from a door that catches while closing. Include any loose handle or change in the gap around the frame. A photograph of the wider opening and a short history can help frame the enquiry, while inspection determines whether the cylinder, mechanism or alignment needs attention.
About this B97 enquiry area
For Redditch, identify the exact entrance and whether another safe route is available. Tell us if the door is sticking or the key has failed so we can assess the likely work.